Spectrum Health needs patient, family advisory council members
REED CITY - Perhaps you’ve recently been a patient or have accompanied a friend or family member who have recently been a patient at Spectrum Health Reed City Hospital.. And perhaps you’ve made observations during those visits as to how we could improve the patient and family experience. The Patient and Family Advisory Council (PFAC) involves patients and families in partnership with Spectrum Health Reed City Hospital health care leaders, physicians and staff, to participate in shaping policy, program development and decision-making. \The Patient and Family Advisory Council acts as a consultant and resource for Spectrum Health Reed City Hospital. New members of the council are needed and community members who would like to share their ideas, thoughts and concerns should consider joining. Council members share insights that help leadership see through the eyes of patients and families, often leading to changes that directly improve the patient and family experience. With direct access to decision makers at Spectrum Health Reed City Hospital, the PFAC has made an impact on the culture of the organization and the issues that affect the patient experience. Recent initiatives include:- Worked on design ideas and operations for the newly opened palliative care suite
- Consultation for the design and patient experience of the soon to be completed Susan P. Wheatlake Regional Cancer Center
- Patient and family feedback with the team who is currently involved in the automated patient reminder call process.
