Survey finds people are very satisfied with the Courts of Osceola County
Submitted by Osceola County Courts
REED CITY — For the fourth year in a row, the Courts of Osceola County — the 77th District Court, the 18th District Probate Court and the 49th Circuit Court — received high marks from the public regarding their experiences with the courts.
Using a survey administered in courts statewide, the Courts of Osceola County asked court users questions about whether the courts were accessible, timely and fair, and if they were treated with courtesy and respect by judges and staff.
“Our Courts serve the people, so their views are critically important in helping us make decisions on how to improve court operations,” said Chief Judge Scott Hill-Kennedy. “I have been very proud of the hard work put in by all who serve in the Courts of Osceola County, and we remain committed to being even more efficient and focused on improving service to the public.”
Judge Peter Jaklevic presides over the 77th District Court, Judge Tyler Thompson presides over the 18th District Probate Court and Judge Kimberly Booher and Judge Hill-Kennedy lead the work of the 49th Circuit Court.
The survey found 99 percent of court users said they were treated with courtesy and respect by court staff, 93 percent of court users said the way the judge or magistrate handled their case was fair and 91 percent of courts users were able to get their business done in a reasonable amount of time.
“We use the data from this survey to make management decisions that help better serve the public,” Jaklevic said.
The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2016, nearly 100,000 surveys were completed in courts throughout Michigan.
“Our goal is for every person who comes through the courthouse doors to be satisfied and treated fairly,” Thompson further noted.
Judge Booher echoed these sentiments, stating, “We strive to be very efficient and well run courts, but do so always with a focus on treating everyone who participates in our Courts with courtesy and respect, no matter how they are involved.”
Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to insure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors and others.
Visit courts.mi.gov for more information.