SHRCH Rehab and Nursing Center receives quality of care award

REED CITY — Spectrum Health Reed City Hospital Rehab and Nursing Center has earned an Excellence in Action award in customer satisfaction from the National Research Corporation.

The Excellence in Action Awards are presented annually at the national level. National Research Corporation helps healthcare providers measure and improve quality and services through analytics that offer a clear understanding of customers’ experiences, preferences, risks, and behaviors.

National Research implements surveys and performs analyses that recognize a provider’s strengths and opportunities. The data focuses on quality measurement and improvement of the resident and family experience and provides the ability to monitor what matters most to patients and families through feedback across the continuum of care.

"As patient demographics continue to change, the Rehab and Nursing Center is not just for long-term care anymore," said Michael Ross, RNC administrator. "Our care now includes treating a population of patients that are requiring a more customized level of rehabilitation and nursing. Our patient population length of stay is decreasing and our patients work hard to return home sooner with the ability to resume their typical quality of life."

SHRCH Rehab and Nursing Center was among those in the skilled nursing facility category that rated in the top 10 percent on qualifying questions and respondents rating the organization as "excellent."

"This is an extremely exiting time for us to meet the needs of the patients of our community," Ross said. "We are collaborating with our Spectrum acute and post-acute partners to further understand our patients' needs when they leave the facility. For example, our relationship with Spectrum Health Big Rapids Home Health Care will ensure we are helping with the transition from one setting to the next. This allows for a seamless transition for our patients who will require rehabilitation services, medicine management and other care opportunities. Our care doesn't stop when our patients are discharged."