Reed City and Big Rapids hospitals receive national rural health recognition

Submitted to the Herald Review

REED CITY — Spectrum Health Reed City and Big Rapids Hospitals have received national 2017 Performance Leadership Awards for overall excellence, reflecting top quartile performance among all rural hospitals in the nation. Reed City Hospital received dual awards for excellence in quality and outcomes, while Big Rapids earned the award for outstanding outcomes.

Their performance was recognized by The Chartis Center for Rural Health/iVantage Health Analytics and the National Organization of State Offices of Rural Health (NOSORH).

“We deeply appreciate the recognition for the excellent performance by the staff of both of our hospitals throughout the year,” said Mary Kay VanDriel, president of Spectrum Health Big Rapids and Reed City Hospitals. “While the response of our patients is our most important benchmark, these awards validate the quality we see in their performance every day.”

Safety is an important part of day-to-day operations, noted Barbara Cote,risk and safety manager.

“We do have a very strong patient safety culture," she said. "Staff are empowered to be patient advocates and speak up for safety. We encourage the use of patient safety behaviors and report any opportunity for improvement on a daily basis.”

The rankings are determined each year using iVantage Health Analytics’ Hospital Strength INDEX®, described by the Chartis Center as the industry’s most comprehensive and objective assessment of rural hospital performance. In partnership with NOSORH, iVantage Health Analytics has developed a data-driven program designed to identify excellence across a broad spectrum of indicators relevant to hospital performance and patient care. The Hospital Strength INDEX captures performance metrics for all rural and Critical Access Hospitals. Leveraging data from public data sources, INDEX aggregates data from more than 50 individual metrics into three major categories and eight pillars to derive a single strength overall rating for each facility.

“It’s great to recognize these top performers who are excelling in managing risk, achieving higher quality, securing better outcomes, increasing patient satisfaction, or operating at a lower cost than their peers,” said Michael Topchik, national leader of the Chartis Center for Rural Health. “These leaders serve as a benchmark for other rural facilities as they strive to achieve similar results and provide a blueprint for how to successfully run a hospital and serve their communities amidst today’s uncertainty and mounting pressures.”

Six Spectrum Health regional hospitals were recognized in this year’s awards. Big Rapids Hospital was one of five cited for outstanding outcomes. Reed City Hospital was the only one of the group recognized for both quality and outcomes.