AG Nessel reissues alert of robocalls 

Latest scam involves caller impersonating Amazon employee

LANSING — Michigan Attorney General Dana Nessel recently reissued a consumer alert on robocalls after her department received complaints related to calls impersonating Amazon customer service.

She reminds Michiganders to be wary of calls alerting them to suspicious activity on their Amazon account and never give out personal information.

"If you are contacted by an unsolicited caller asking for your personal information and if they insist there is a problem with any of your accounts-don't fall for it," Nessel said in a news release. "Bad actors are working overtime in an effort to bamboozle you out of your hard-earned money. If you are an Amazon customer, log in to your account directly through the mobile app or website to verify your order status or contact customer service."

In a news release, she outlines how to spot the "Amazon Scam."

• Be skeptical of unsolicited calls. Some departments at Amazon will call customers, but Amazon will never ask you to disclose or verify sensitive personal information or offer you a refund you do not expect.

• Amazon will never ask you to make a payment outside of their website and will never ask you for remote access to your device.

• Amazon will never send you an unsolicited message that asks you to provide sensitive personal information.

Amazon asks customers to report any suspicious phone calls or text messages to the Federal Trade Commission (FTC) at Suspicious emails may be reported by sending the suspicious email as an attachment to

In addition, the attorney general's office suggests consumers take these steps to protect themselves:

• Hang up and call the company directly using a number listed on the company's website.

• Never give personal information to someone you do not know.

• Ignore calls for immediate action; scammers try to use a sense of urgency to get you to act before you can think about what is happening.

• Beware of requests to pay via wire transfer, prepaid debit card, gift card, or any type of payment app.

• Report robocalls to Michigan's Robocall Crackdown Team at

Consumer complaints may be filed online at the Attorney General's website, at, or by calling 877-765-8388.