Local drug store offers personal service
EVART — From filling medical prescriptions to offering a selection of gift items and souvenirs, Holihan Drugs is a quick and easy way for residents to get what they need from a staff that knows them by name.
Though it began as Wade’s Pharmacy in 1938, Holihan Drugs was established in 1961. Current owner Alan Bengry has worked at the business since 1979 and purchased it with his wife Sharon in 1984.
The business continues to be busy as customers return again and again to fill or pick up prescriptions while catching up with the employees.
“I’d like to think it’s the people here and the service that brings people back,” said Bengry. “We try to get to know those who come in. I think it’s a lot more of a family atmosphere.”
HERALD REVIEW: Give me a brief explanation of what your business does or specializes in.
BENGRY: Besides offering medical treatments and filling prescriptions, we have Hallmark cards here, Russel Stover, Precious Moments and we’ve added the Willow Tree collection. We also have toys and souvenirs.
What is one thing most people don’t know about your business?
BENGRY: We have a photo machine available with features to connect to an iPhone or Android phone and pictures can be printed out here.
What sets your business apart from other businesses?
BENGRY: I think it’s our staff. Most of the people have been here a long time, and we know our customers.
How does your business give to the community?
BENGRY: We are a major contributor to Musicale every year. I’ve provided scholarships to the local dance studio. I’m the president of the DDA, president of the Evart Public Schools Board of Education and I’m the vice president of the Osceola County Community Foundation.
What is an interesting trend you’ve seen with your company or customers?
BENGRY: I think the biggest change in the last two years is electronic prescriptions.
More than half of our prescriptions come in electronically, and two to three years ago it was 10 percent. That’s been a major change.
What is the best and worst thing about being in the business that you’re in?
BENGRY: The best thing is getting to see the people every day. The worst is sorting out the insurance issues. Each insurance company has a different co-pay, each insurance company has a process for getting coverage and for something that gets rejected. There is no standard procedure, so it’s difficult to pick up.
Any last comments?
BENGRY: I appreciate the support of the community. We’ve tried to stay true to what we do best.