Four years ago, Gov. Rick Snyder called for the state government to be judged on customer service. Here is my personal experience with the "new and improved" Unemployment Insurance Agency.
Last year, like most years, I was laid off by my employer for six weeks in the fall. I made ski boat propellers. Demand is usually slack between the period in the fall when boaters stop breaking their propellers and the winter boat shows when the boat companies start getting orders (fueled by income tax refunds). I always saved my vacation pay to help cover my lower income during this time. This was last year's disaster.